Me and my spouse are staying at Ramada - Varanasi. On arrival, after filling all forms we were asked by Help desk staff - Mr Mishra to produce marriage certificate copy as our surnames were not same. He insisted that this was in accordance to the hotel policy and kept HARASSING us by making us wait, not give room keys till we insisted on speaking to manager. In fact on clearing with the manager we were forced to show the certificate. This is not just case of small mentality, being judgemental as we are a young couple but also sexist expecting same surname, casteist as we are not of same religion. Moreover, on realising that we were married, there was no aplologies or regret or even an attempt to make gestures to making our stay better. Highly disappointing as it really pulls down the name of Ramada