I kept seeing all the bad reviews and was worried that Id be skimped out on the medication I purchased but it came. It took 12 days from order to receiving the medication. They called 2-3 days (I cant remember how long) after I ordered the medication to confirm my address. It shipped the next Monday and got here today (Friday). So there may be bad reviews but I had a fine experience with them. Happy to have the medication for my dog to match with the flea and tick medication. User's recommendation: Will take some time but it’s fine.