Member ID [protected] I recently applied for the mass health connector and was approved for coverage as of August 1. While collecting unemployment for the month of June I did not know nor was I told that I had to sign up by June 23 in order to be covered for July 1. In any case I called filled out an application over the phone it was covered. On July 2 my husband had an accident at 3:30 in the morning split his head open and had to be rushed to the emergency room. I was told to call you because sometimes under certain circumstances you will retroactivate coverage. I called July 3rd and spoke with a woman who I explained my situation to. After being put on hole a few times she informed me that my husband WOULD BE COVERED AND WE WOULD NOW HAVE COVERAGE RETROACTIVATED TO JULY 1st. She informed me that in order for this to happen I had to fax over paperwork from the hospital to your department for the health insurance processing center it was regarding proof of QLE hospitalization . She also told me that I had to go online that day July 3 and make a payment for July and August upfront for the amount of $657.98 which I did immediately and I have the email to show payment I also have the confirmation from the paperwork that I faxed over to [protected] the health insurance processing center. Today I called to confirm Everything and was told that we are not going to be covered now starting July 1 because his emergency was not an overnight stay the woman I spoke with on July 3rd did not specify that she took my information told me I was approved told me to send payment and send the fax today I'm told that we are not covered as of July 1 but will be as of August 1st First of all the woman that helped me on the 3rd should be reprimanded Or fired for giving me all the wrong information. I am unemployed at this point it had to come up with $657 to send you in one day and sent it did everything I was asked to do and now you're telling me that we're not covered. I have already reported this to the District Attorney's Office for Massachusetts. This is unfair and wrong for you people to do this to people she should not have told me we had covered she should not have asked me for that payment she should have said we will get back to you but instead I had to come up with all that money and pay you that day. Supposedly there's a credit coming back to me, but I was also told that went that would take almost 45 days to even get. I am extremely upset about this this is not fair to someone who is currently unemployed and has limited funds available. Something should be done and I should be given coverage as of July 1 for the wrong information given to me on July 3 my husband had a serious accident and was hospitalized for the day in the emergency room they did want to keep him overnight but he refused to stay thinking it would be too much to pay for. Then on top of all of this I find out today that my son Tyler doesn't even need to be on my health connector plan which you people neglected to tell me but instead made me pay for I found out yesterday that he is actually covered through The children's medical security act. My phone number is [protected] for my email is [protected]@iCloud.com could someone please get back to me !!!