ive had ahs since October of 2020. the title company sold me this service when i purchased my home. November my fridge ice maker quit working and dispensing ice. so i paid for them to come out. they sent sear service to my house they looked at the fridge and said it needed the whole ice maker assembly. after a few days sears called me and told me they couldnt get part and that they were going to notify ahs. after a few days of not hearing anything i call them. they tell me that sears has told them they cant get part any longer and that the guy was going to send it over to claims to see about getting fridge replaced. after a few weeks of nothing i call back and they tell me that they are waiting on the technician to send over the diagnoses for the fridge. after back and forth between ahs and sears, ahs kept saying they were waiting on sears and sears kept telling me that they sent over the documents to them. after many attempts of trying to speak to supervisor with no luck had to call and get ahold of cancelation in order to speak to supervisor. supervisor told me he couldnt do anything till sears sends over the documents but he could instead send another company out. so this is about February now and another company comes out and looks at it and orders after market parts. they come out put parts on and it still didn't fix it. so they said it needed door seal waited a month or so for it and he came and put on but when he was installing it he broke the freezer drawer and it wasn't able to close right. the guy said to wait a few days before calling to make sure it works. after about a week i call back and talk to ahs and tell them that it still didnt fix it they sent them back out and they ordered all the same parts from the first time. so had to wait more. now it is july and they came and put on parts but when they got done installing the tech noticed that the last tech broke the freezer drawer and said that could be the problem. the guy turns my fridge off and leaves all my food in the fridge part got ruined. tried to call ahs and they are no help. they either hang up on you or they promise to call me back or have a supervisor call me. i had only 2 supervisor talk to me after asking over 30 times and i had to beg with cancelation department again in order to speak to one. here i am in September no parts no phone call and now a fridge that doesn't work. so over 2 months no fridge and no resolution. been hung up on over 12 times in a 3 day time period because i keep asking them when am i going to get my fridge fixed