I just spent an HOUR waiting to pickup glasses. With 19 people in the store during Covid pandimic it is an absolutely horrendous experience ... And even after complaining, I was brushed off with an explanation that she was too busy and had to start a whole new other order! After 10 minutes more, She then sarcastically cleaned and handed me my glasses making light of the fact people were waiting and after telling her I was complaining to coroperate she smugly replied that maybe she'd get more help if I did... Without even an apology or adjustment to the glasses that I now have to return back for... User's recommendation: Be prepared for a very long wsit.