I purchased my acer aspire 1410 with 11"screen 2gb ram and 250 hd in april 2010. By aug 2010, the hard drive crashed and I tried to recover the system using the"recovery"dvds that were produced on the startup. From that point on, the system would not recover and I tried to get a repair ticket through the online support. I could not get any response because according to acer, I did not register my laptop.in fact I did that is why I have an email from them saying"welcome to the acer family, you have successfully registered your product". I have tried calling and looking for an email contact but cannot find one. When I was able to successfully logon because of the email trail from when I registered my product, it said my warranty is over on 09/01/2010. How can a 1 year warranty end when it was purchased in april? This is such a shoddy product, I hope many people read this and avoid purchasing any acer or its variants ever!!!