I have a hotel credit for having to cancel a trip outside of the country while covid struck in March 2020. I have a hotel credit and proof of the credit which is good until April 2022. I am being told I can never use my credit and they will not explain why or support their reason in writing. It has been a full week and I cannot get to anyone or a supervisor to call back. The staff is very rude and always hangs up. This company is the biggest scam, STAY AWAY User's recommendation: they should not be in business.