To whom it concern Re: complaint about my stay at Britannia Hotel Manchester. I stayed in the Britannia Hotel, Portland Street, Manchester, UK from 1st August to the 4th August 2021 inclusive. I was in room 138. At the time of the booking I specifically requested a low room, this was honoured. The first aspect of my complaint relates to the check in procedure. The young lady who checked our party in asked the lead guest [myself] to sign the check in card. I proceeded to check the details and I pointed out that the factual information including my email and phone number was incorrect. Her response to this, is that this does not matter and that I should simply sign the paperwork. I replied that I want the details to be correct and that I don't sign anything until I have read the details for accuracy. At this point, I noticed in the bottom right corner, a box that asks to be ticked if we require any assistance in the case of an emergency evacuation. If I had followed the instructions of the said member of staff, I would not have seen this box. It was very evident that the second guest in our room was using a mobility aid, and when I consulted my friend we both mutually decided that actually my friend would require assistance in the case of an emergency. So at the point of check-in, our needs [specifically the need for assistance during an emergency] would NOT have been identified if I had simply ignored the small print and proceeded to sign as per her request. I was not happy at this point, but I considered this simply as an oversight and as time saving technique on the part of the staff. The second aspect of my complaint refers to the small chineese/oriental lady who was checking in at the adjacent till. Whilst I was not listening to the adjacent conversation, it was very evident that she was aggressive to the guests checking in at the same time. The main part of my complaint refers to the handing of the fire alarm in the hotel. In the early hours on the morning of the 3rd of August, [approximately 03:00] I woke upto the sound of the hotel's fire alarm. I woke my friend up. Please bear in mind that this is the lady who we had ticked the box on the check-ion form for requiring assistance during an emergency evacuation. As I am the health and safety officer in my own place of work, I am fully aware of the protocols that are expected to be followed upon the hearing of a fire alarm. I assisted my friend [who uses a mobility aid] down the stairs. No member of staff contacted us by phone or in person regarding this assistance, either during or after the emergency procedure. We had filled in the form to indicate the need for assistance, yet it was not provided. Furthermore, t here was no one in charge. Not a single member of staff was following any safety procedures or checking that guests were following procedures Guests were leaving the rooms and clearly using the lifts. The check in staff remained in the reception area. There was no one checking to see if all the guests had been accounted for. Whilst they communicated a sense of calmness, they also communicated a lack of awareness around any safety procedures, in particular to vulnerable guests, who had confirmed at the point of check in the need for assistance in the event of an emergency. This was not the case. Understandably I am not happy. However, it turned out to be a hoax/prank so there was no real casualties. I hate to see this happen again given a real emergency. I would like you to resolve this matter in the following way A] conduct an external/independent investigation as to what happened on the night and take the necessary action required by yourself. B] provide me with an explanation as to why no one contacted us regarding assistance. C] Provide me with a refund of the money that I spent as our needs were not simply met. These are my contact details [protected]@education.ie [protected]