When making the appointment they asked me if I had the numbing cream that MUST be applied 30 minutes prior to arriving. When I was taken back I said, "I didn't feel numb from gel". She responds " you'll be fine. I've had this done many times with no numbing medicine all me." The numbing gel they insist that you buy costing over $50 now told I don't need it She told me to lay on the table with no glasses to shield my eyes nor did she give me a headband to keep my long hair out if the way. I had to ask for them. If you're not familiar with pixel it looks like little dots all over your face where they apply the laser. She did the procedure less than 15 minutes and I have patches all over my face, which about 1/4 total combined hasn't been touched with a laser. She did it so fast and also refused to do my neck that was scheduled. My face and neck have had no sun and both looked the same I think she was in such a hurry to get to next customer or leave for the day she caused me 7 days of work for down time and it's a half done job. Absolutely the worst job ever. I've had this done before by a manager there and she did a great job but this girl obviously did not know what she was doing or was in a rush to get out for the day. I felt like I was in an assembly line. When I finished she said you've had this done before so you know what to do. She walked me to the front and say goodbye and said I could leave. She did not give me any instructions whatsoever about how to care for my face other than to keep cream on it. It had been well over a year since I had my first pixel. I spent over $10,000 with them over time and still have several pixels left on my account. I'm going to contact corporate to ask for a refund. Don't waste your money on this spa. It's not like it once was. Terrible....