This was one of the worst experiences I have had. O had booked an appointment 5pm and arrived 15min late. At the reception the hair dresser allocated kept arguing that he shift will end at 6 and she cannot take a client. She told that I am late and she has to leave at 6pm. Somehow she agreed to do the service and frustrated she was very bad at washing my hair. The service was as booked for a hair spa with the gulf news voucher. After washing my hair and I was told the service was over and she left me to go home with wet hair and was told drying is not included. When I asked to atleast comb my hair and dry it a little I was give a comb and a dryer in my hand by Wafa. This was the most shocking experience of my life u have staff like Wafa working at Vlcc Dubai festival city branch then u are surely going to out of business. I . I would never recommend or will ever step into Vlcc ever again