I have been going there for years. I told the hair cutter that the profile of my haircuts was wrong. It said that I wanted one inch cut off. I have always said that I wanted one half inch or less taken off. I told this hair cutter that the last cutter did the very same thing the last time I had came for a cut. She ignored this and cut it one inch or more then, as well. In this case, after explaining all this, the cutter ignored everthing I had told him, ( the way I wanted it cut). I specifically told him I wanted a light trim, with my hair covering my ears, and my hair on my neck rounded off. My hair is too short to do any of this. Since this company does not seem to care how the customer wants his hair cut, only to do what they want, I will not be going back to this establishment. Also, people who check in online, go ahead of the people who have been waiting for quite awhile. I know that this has been your practice for several years now, but to the people who have been regulars for years, it seems extremely unfair. I am one of those people who think that it is unfair for to the regular customers who have to wait even longer, because of the people who dont mind going in front of the people who have been waiting, and have been regular customers for years, like me.