Protection plan on furniture purchased on August 21, 2018 from Nebraska Furniture Mart. It is a 5 year coverage plan. I filed a complaint on March 1, 2021 for a nail polish spill. I did not receive a response, so called on March 16, and they said it was being processed. I still did not hear anything, so called again on March 29, and was told that their plan does not cover nail polish. On their website, they specifically have a picture of spilled nail polish and show coverage for nail polish. However, I was told my specific furniture protection plan didn't cover it. I was not provided with options for protection plans, I was offered one plan, told that it covered all stains and accidental damage. This is a complete bait and switch offer and they should be shut down due to unethical practices.