To whom it may concern, This is in regard to my flight from Delhi to Moscow on 14th August Aeroflot 1:30am. We came across one of your ground staff who did our check in named KANCHAN. Extremely rude, disrespectful, made us lose our batter back ups, didn't inform us to remove them from check in bags which conducting check in procedure. Later troubled us and disrespected my expensive batter back ups by throwing them away in a bin. She abused and talked in a way hard to explain. This was My last experience with your airline because of staff like this. No action was taken even after informing the manager. He took my complain written and said he would return my battery back ups but I've no response from them. I will take this to a serious level if no action is taken against KANCHAN as no one has the right to disrespect my belongings and behave in this manner unnecessarily. Had she done her duty properly and informed me while check in to take out of battery back ups, we would do so right there but she didn't. Please take the required action against her asap and return my belongings asap. Passenger names Aishwarya Kapoor Smiti Kapoor Amrita gopal