The Pet Smart Store on Route 40 in Catonsville Maryland has ruddness problem My Dog had an appointment today 5/15/21 at 9 A.M, and when I arrived with my dog there was no one to check her in nor answer the phone and then Rachel came and answered the phone not once but twice not acknowledging that I was there until she finish all of her conversion with both her phone calls then processed to say she would get my dogs grooming I waited and when she came out by the way her name was Cyn she ask was my dog was getting done because she said who ever put my dog on the schedule didn't make note I ask if she was new and with an attitude she reply I have 35 years of experants and she was looking for an argument so I said I just go elsewhere and get her done. I am not letting someone with that kind of attitute do my pet. I Then came home and called the store ask for store manager who answer and said her name was Kelly and I explained the problem with Cyn and that I had already waited 2 months to get the appointment I would like to see what could be done and she told me that I shouldn't had left I should have ask for another groomer but she would give me to the manager of the grooming department who by the way was Rachel and when she got to the phone she was as rudd as Cyn and told me that Cyn was the only one qualitfied to do my dog and the next appt. would be on 6/4/21 which is a Friday. not good enough should have been done today or on Sunday.