Green Tree Financial is a complete joke and a very unprofessional organization. After reading the comments on this complaint board, I had to put my experiences in writing. In August 2011, I had a hysterectomy, a major surgery. Through my employer, I was to receive Short Term Disability. To make a long story short, Paperwork internally at my employer got screwed up, which after being given the go ahead for the surgery in July by my employer I scheduled the surgery. The day when I got home from the hospital, I got the news that there was a screw up and they were not allowing my short term disability. After numerous phone calls and the providing of my own documentation, the determination was turned around and short term disability was allowed. Now I was just waiting for the check. Well, I did the responsible thing, I contacted all of my creditors to make them aware of the situation I was in and most were very accommodating, except Green Tree Financial. Like many of the other people on this complant board, I received endless phone calls, 4, 5, 6 times per day to my home phone as well as to m cell phone up till about 9:30 p.m.. They were relentless. I ended up being 2 months behind in my payments but did not receive my short term disability check until today, October 31, 2011. I went from August till almost November without any income. Not only was I stressing from trying to heal from major surgery, but also having to deal with work to get everything straightened around (I have learned... make copies of everything - even everything you receive from your employer as it might just save you, which in my case it did). I made several calls to Green Tree to keep them informed of my situation, sometimes I would get a nice person (which is like trying to find a needle in a haystack), that seemed to be compassionate and did not stoop so low as to tell me I was unworthy, etc. Most of the time, however, I got what I call the latest "Flunky" who would resort to nastiness. I would end up taking control of the conversation and not really alow them to speak because I was tired of their BS. Last week I received the good news that my check was being cut and they were mailing it out on October 27th and it would be mailed regular mail from Memphis, Tennessee. Just last week alone, I received 21 voicemail messages from Green Tree Financial's Flunkies and that was just on my home phone and the messages have been saved. On Thursday, October 27th, I contacted Green Tree and told them I should be receiving my check to keep them again apprised of the situation as I have done so many times in the past few month's. I was told they needed to have their check by October 31st (today). I told the gentleman that I was NOT going to pay over the phone because of the additional fee and I would mail them the check as soon as I received it. I was hoping to receive it on Friday or Saturday, neither of which happened so I could not mail them the check. Today I got a nastygram phone call from Andy, who is a Manager in Minnesota. I immediately called him back after receipt of his message and right off the get go, he was being nasty to me, telling me that they had not received my payment that "I said I was going to mail and get to them by today - October 31, 2011". I indicated to him that I told the gentleman that provided I received my check on Friday or Saturday, even if I had to FedEx it overnight to them I would do it. So I indicated to "Andy" I did not receive the check and I cant send them a check when I don't have the money to give them (I just started back to work a week ago). He said "He has my file on his desk, ready to proceed" I could only assume that he was speaking about foreclosure, which in my case, I live in a manufactured home. I told him that i had already checked my mail at Noon today and the check was not there, but told him that he was harrassing me with all the phone calls I received, i would be contacting an attorney. Further I indicated that if my living here for 16 years and being behind for 2 months, due to something out of my range of control, if he needed to foreclose to go for it, to do what he needed to do because I was tired of dealing with the company he represents (in not so nice words but that was the jist of it). I told him that if I received my check today i would call him back and let him know and I would make a payment over the phone although against my better judgement and I ended up hanging up the phone on him as I was not going to allow him to intimidate me. HE WAS A JERK!!!. Needless to say, I did get my check today and I called back and spoke with a lady by the name of Nancy and of course, she was nice. I told her how much to take out which was my two payments and the $ 12.00 additional fee to take the money out of my account. I said a total of $ 650.00. Although she was nice, she still was dumber than a box of rocks. She said okay the charges to your account will be $ 662.00. I said, "No, I am authorizing, this one time withdrawal on my account for a total of $ 650.00 which includes the $ 12.00 fee. (the call was being recorded- so I wanted to make sure I said one time only withdrawal on my account and previously I had forewarned my credit union to make them aware one time only). Then I told her to go throw the information on Andy the ### desk because I am a woman of my word. She apologized for his behavior. I explained to her I have 4 years left on my loan (which my loan as well was sold to Greentree Financial) and I can't wait to stop dealing with this company and I would tell everyone I know NOT TO DEAL WITH THEM. I also told her my hands we're shaking from nerves from having to deal with these unprofessional poor excuses of human beings (in not so many words and not verbatum). I told her I believe that I have an ulcer now from their daily calls several times a day and that my attorney would be contacting them. I asked what the address was in which my attorney would send the letter regarding their harrassment and it is as follows: Green Tree Servicing, 1160 Center Point Drive, Suite 7, Mendota Heights, Minnesota 55120, to the attention of Mike Theissen who is the Operations Manager. I will contact my attorney with this information tomorrow in hopes that due to my specific case, which was beyond my control, I can sue for mental anguish or something in that line. The best part of this was that all along, I offerred to send them documents that supported what I was telling them to be the truth but they didn't want it. I am gong to try to contact Minnesota's BBB and everyone I can contact in regards to the treatment I received. Any other suggestions are welcomed if you have any. Lori in Erie, MI