I paid for insurance on two vehicles for a year in advance. June 21st , I ran over debris and ultimately found out the center support bearing got broken in two places. Because insurance adjusters are prohibited from bending over to look under a vehicle for safety reasons (I kid you not), this was not included in the estimate. Now I’m told that my car needs to be up and taken apart for the adjuster to see the main damage! Please show me ONE body shop willing to do this when The General can’t give any estimate of what time the adjuster might show up. After all, the body shop has other cars to work on right? Not to mention that because of prior problems with The General, there’s a chance that The General won’t pay any time soon and now the poor shop would be on the hook because my car is up in the air taken apart! The General informs me that the body shop is at fault because ‘they have their feet in the sand ‘ and ‘they aren’t following The Generals (impossible) guidelines. And, the worst part, it’s taken SEVEN weeks just to get this far! Because I needed that particular vehicle for work, I’m no longer working. The General told me if I had rental coverage, it could have been fixed by now (probably because that’s a big bill they would hate to pay). I know ask a supervisor at The General who they are licensed under I. The state of Washington. His reply was he didn’t understand my question. THAT was the last straw! The ANSWER to my question is The Insurance Commissioner of WA State who actually wrote The General the same day. Low and behold,,,,,,The General is overnighting a check to get my car fixed. Unfortunately, the damage is done. I went through my savings to pay the bills because without my vehicle for a month and a half, I’m no longer working. Please remember, The General blames ME for not getting the rental coverage. In my defense, I NEVER thought it would take more than a few days, NOT MONTHS to cut through their ‘policies ‘ and get my vehicle fixed. I’m livid and now I’m trying to figure out if I’m going to have to fight with this ‘insurance company ‘ that I PAID to protect my vehicls and my interest. ANY advice will be very much appreciated. I’m financially ruined because of their games! Why did it take The Insurance Commissioner to step in to make The General do their job. As of today, it’s my understanding that because I missed my first appointment with the body shop, there is still a two week waiting list to get my car fixed. That’s well over two months. Please, ANY advice in this is seriously appreciated