Surfing for info for pre-need as someone wants me to be their Successor Trustee. Website had links to what looked like helpful documents to help you understand process. Requirement to open the download was of course email, and also phone #. Within 12 hours I had someone call me - and calling me "honey" set the tone for the rest. I said "I didn't expect a callback so soon." He then claimed that they are "required" because of covid to call back immediately "I'm not an ambulance chaser BUT ..." and started in sales pitch. I told him I was just surfing, no immediate needs. He ratcheted up, kept going. At which point I terminated the call and saved his phone # as "Neptune Ambulance Chaser" Sad, because this company used to have a great reputation. User's recommendation: If phone # is required to get PDF, go to another provider.