11 Apr, 2021 → by ClaimboUser506574
Google Home Hub Free Gift
2
I received a call from ADT representative in February 2021, and she offered me a Google Home hub as a free gift for being a long-time customer. I asked the representative if there was any obligation. I was told no. However, now my contract was extended for three years (February 2024). After reviewing my ADT billing history 19 April 2019 to 1 April 2021 that I downloaded from my ADT account history, I noticed that my monthly payment was not $52.99 starting in April 2019; however, my contract stated that I would make 36 payments in the amount of $52.99 starting February 2017, which means that I should have been paying $52.99 until February 2020. I cannot see my monthly payments for February 2017 to March 2019, but my monthly bill shows that I was paying $56.78 from April 2019 to December 2019, $60.57 from January 2020 to August 2020, $63.04 from September 2020 to December 2020, and $67.43 from January 2021 until present. I want to emphasize that my monthly payment from April 2019 and February 2020 should have been $52.99 according to my contract, but my ADT billing history that I download from my ADT account does not show this amount that I paid. This is breach of my original contract. I began paying the $67.43 before receiving the "Free" Google Home Hub so I do not understand why my contract was extended three years to February 2024. The "free" Google Home Hub was not free because my contract was extended. This is fraud. As a result of this breach of contract (i.e., overcharging for my service from April 2019 to February 2020) and fraud (i.e., extending my contract with a "free" gift for long time customer scam"), I want to return the free Google Home hub and cancel my service. I also plan to report you to the better business bureau. I am a veteran, and I am appalled at the treatment that I have received.