11 Apr, 2021 → by ClaimboUser506574
Google Home Hub Free Gift

2

I received a call from ADT representative in February 2021, and she offered me a Google Home hub as a free gift for being a long-time customer. I asked the representative if there was any obligation. I was told no. However, now my contract was extended for three years (February 2024). After reviewing my ADT billing history 19 April 2019 to 1 April 2021 that I downloaded from my ADT account history, I noticed that my monthly payment was not $52.99 starting in April 2019; however, my contract stated that I would make 36 payments in the amount of $52.99 starting February 2017, which means that I should have been paying $52.99 until February 2020. I cannot see my monthly payments for February 2017 to March 2019, but my monthly bill shows that I was paying $56.78 from April 2019 to December 2019, $60.57 from January 2020 to August 2020, $63.04 from September 2020 to December 2020, and $67.43 from January 2021 until present. I want to emphasize that my monthly payment from April 2019 and February 2020 should have been $52.99 according to my contract, but my ADT billing history that I download from my ADT account does not show this amount that I paid. This is breach of my original contract. I began paying the $67.43 before receiving the "Free" Google Home Hub so I do not understand why my contract was extended three years to February 2024. The "free" Google Home Hub was not free because my contract was extended. This is fraud. As a result of this breach of contract (i.e., overcharging for my service from April 2019 to February 2020) and fraud (i.e., extending my contract with a "free" gift for long time customer scam"), I want to return the free Google Home hub and cancel my service. I also plan to report you to the better business bureau. I am a veteran, and I am appalled at the treatment that I have received.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of ADT Security Services you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.