I had ordered for self pickup on 8th July evening from Arunchala Bhavan Race course, and I reached on time to collect. To my surprise I was told the merchant has not received any order as foodpanda device is not working since last 8 hours. Then I asked if they can make the food as the money is transferred and the answer was a no and cancel the order. And when I cancelled stating the reason and started my chat with FP, I was given a sorry answer with no solution and after a lot of push was confirmed a response in 2-3 hours. And no surprise, the answer was a sorry we cant do anything. User's recommendation: Please use FP at your own risk.