I am writing to complain about the service or lack thereof that we received in our recent one night stay. After driving all day and night, we opted to stop in at your hotel (Days Inn St. Augustine) for the night. Upon check in, we discovered that our neighbors had left their dog alone in the room to non stop barking at the window, we have ample video footage of this ordeal. We immediately walked over to the front desk to advise and request a new room where we were met with zero sympathy, and a basic "too bad, so sad attitude" from the personnel. The front desk refused to transfer us to another room and this is simply unacceptable. We paid to spend a peaceful night and get some sleep before hitting the road again in the early morning. Not only was nothing done about our imminent and immediate complaint, but the people next door continued to non stop scream and kicking of the shared room door until 4am. (I have video footage of this as well) . I would like to know how you wish to proceed before seeking an alternative solution.