23 Jan, 2019 → by ClaimboUser605391
Ghetto company

1

On Jan 19 2019, I placed an order online for an item that was on sale, mind you that this item although on sale was not cheap, it was $1,203.00. 4 days, almost 5 days later I receive an email from AFFES stating that my order has been canceled. I call the online customer service and I asked why my order has been canceled and they tell me that the company made a mistake and priced the item incorrectly so I asked why it took almost 5 days later to notified me that this order has been canceled. Without explaining to me why it took almost 5 days to notify me, they had the nerve to revert straight to their terms and conditions and told me that it states on there that they can cancel items if they choose to. Keep in mind that on the day I ordered this item the funds were already subtracted from my total bank account balance, so for the next 4 almost 5 days I was out $1,203.00. It was very inconvenient, I was being more conservative on my spending within those 4 days. I ask to speak to a manager and I explain to her what happened and she also reverts to the terms and conditions, what a bunch of NAZI’s, such unprofessional tactics. I told them to compensate me for all the trouble and inconvenience and they offer me a 5% off my next order lol, what a bunch of cheap *** a multi billion dollar company that leeches off soldiers serving in the military, 5%? Really?!? I have been a loyal customer with AFFES and a MILSTAR card holder for over a decade and this is the treatment I get for mistakes that the company made. I told the manager that I don’t even want their 5% and then she said “okay byyye” and hung up. Manager for customer service? Wow!! Unbelievable. I will never shop with AFFES again. I will not support a company that treats customers and soldiers this way. Seems they are so one sided, it’s their way or the highway. 5%??? I still can’t get over that. LMAO!! Needless to say I will be closing my account with these NAZI’s. They over price their items anyways even without the taxes it’s still a rip off. Also their website is so Ghetto, a multi billion dollar company can’t even manage to set up a proper website. Just lost a over a decade loyal customer.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Aafes Exchange you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.