Tutoroo is a complete scam. I wanted to inquire about a German tutor, to see if he's available for two classes per week. Tutoroo's website directed me to payment, so I selected two classes per week, and paid in advance. Then I was directed to the inquiry page. After being in touch with the tutor, the tutor has explained that because of corona virus, the class is cheaper, and he's also only available for one class per week. So I have requested a transfer from tutoroo. The customer service is slow and useless. They told me they can't refund my payment since the tutor is still available. They asked if it's fine that I have one class per week such that my payment covers two weeks of lessons. BUT I JUST MENTIONED the price of the class is cheaper?! not to mention the misleading website and annoyingly slow customer service... I still haven't gotten a reply not a refund from them.