Duluth Forge Dual Fuel Ventless Gas Fireplace - 26, 000 BTU, Remote Control, Antique White Finish, SKU: 170105 ORDER # 68933 Fireplace insert Model # FDF300R SN BG180003809 Ordered 12/16/20 Arrived in two weeks (happy with shipment speed) Problem is unable to turn pilot light on and turn on main burners. Licenses contractor installed unit and troubleshot unit for 6 hours. Determined it was a part in the fireplace. I have called several times and have probably spent 8-10 hours on hold waiting for human response. I have sent two unanswered emails to customer support. I am at my limit with options without spending more money when this unit is perfectly within WARRANTY POLICY! If not resolved I will not buy another product from this company!