On June 15, 2020 my Electrolux Dryer(13 months old) stopped working. I called your Customer Service Department and they scheduled an appointment for Jun 18 with RTV Appliance Repair, 120 Gazza Blvd, Farmingdale, NY. On Jun 18, the repairman came to my house, looked at the unit (never took it apart) and stated he would order the part required (which would take 7-10 business days). He also asked for my credit card information. I never heard from them again and left numerous messages on their telephone. On Jul 6, 2021, I called your Service Department again. Your representative attempted to contact RTV. No one answered the telephone. Your representative then stated she would send the part RTV ordered to my home and connected me with Harp Home Services, 2451 Lefferts Place, Bellmore, NY. I received the part and was scheduled to have the part installed on Jul 21 by Harp. I had to cancel this appointment because a contracted COVID. I rescheduled my appointment with Harp for Aug 2, 2021. The repairman came to my home and took apart the dryer only to discover that RTV ordered the wrong part (Order #[protected], Dated 7/15/21). Harp reordered the parts required. I then called your Customer Service Department to try and expedite the parts requested by HARP. Your representative looked up the order and found one of the parts required would not be in stock until November. Your representative then stated a replace unit may have to ordered. The representative then stated she would arrange for RTV Appliance Services to come to my home. I stated I DO NOT WANT RTV after my original encounter with them. I now have an appointment for August 17th for Harp Home Services return to my home for additional diagnostic testing before an replacement dryer can be ordered. Harp Home Services is attempting everything in their power to rectify this matter. As a consumer I just want you to know that RTV is a slipshod, uncaring servicing company and a detriment to the Electrolux Company and because of their incompetence two senior citizens have been without a dryer for almost two months. I can be contacted at [protected]. Aristotel Papatrefon, 30 Knollwood Rd, Rockville Centre, NY