I purchased an 55 TV not even a year ago the TV was full of burn marks all over the screen I contact them several times within a month with photos poof of purchased which I bought at a local brand's smart store. They poorly answer me back after several tries I was able.to speak with someone then you could tell she was with an attitude like she hates that job no such skills to Be in the position of giving a good service hang off the phone in my.face. I contact back another person answer me I provided with a reference number told her I send emails with photos of everything she told me.she.dont have nothing there even tho I send it