My loan was with Seterus I was very happy until they sold my loan to Mr Cooper. I immediately created an email account to debit my payment. First month I noticed payment hadnt been deducte. I call Mr Cooper. Agent said my bank seclined the payment which was now past the 15 days time frame (Seterus was 30 days) They added on a late fee. I sent them copy of bank statement with adequate balance and no deduction and inquired as to what went wrong. Turned out Seterus had sent notice to bank to cancel the auto pay. Mr Morgan payment was same amount so bank computer system rejected the debit. I immediately made the payment and asked that the late fee be removed since I had followed all of Mr Coopers instructions to set up auto pay and had sufficient funds in bank. They refused. My bank said if Mr Cooper would make their auto pay one penny different it would go thru. Mr Cooper refused. I had to make trip to bank to fix. And, I had made contact with Mr Cooper to ask why it wasnt debited on the 16th day. Absolutely no interest in customer, agents have no power to correct or adjust Night and Day opposite of Seterus. I truly think it is absurd that My Mortgage can be sold and transerred without any approval from me. And all I get weekly are advertisements for their services. It is a miserable operation.