I am a transgender I was born a male last name blanks now a female and when my online account was locked I called in they quickly locked my entire account and agent made the choice to lock my account since i sounded like a female and my legal name is a male for small amount of funds 101.00 account cc ending in 8820 and refused to release my funds to me I was on the phone with a supervisor and she walked me thru on uploading doc while on the phone with them I didn't wait days I did it in matter of minutes I spoke to supervisors they were so rude and discriminating against me on 08/21/2018 thru 08/23/2018 no avail I was transferred to 4 different manager and each one told me something different when asked for mangers i was transferred then disconnected. they told me they were going to hold funds for 30 days then send back to irs