Update by user Jul 08, 2021 They closed account after holding my loan funds 30 days. 82 yr old moms retired sent back. Now behind on rent hospital bills and medicines. They did not try to help us when funds were stolen 60 k. Now wouldnt fix the fact they put me on account the wrong way to help. Resolve this matter treated as if we were frauding the bank Original review posted by user Jun 08, 2021 My mom is shirley thomas she is 82 yrs old i got on this account by contessa at monroe branch in toledo ohio. I never knew how i was on account i know she did this for me when i came in trying to figure how they let my crackhead brother walk her inside and clear 60 k. Made a claim not 1 dollar returned pressed charges atm. Withdrawls on camera. Nonethe less. I been using. account and taking care of moms since. Got sba loan funds sent. Froze account saying i was just POA. Never knew that I have used account. Yrs for buisness we live at same adress buisness is. Sending funds. Back but have not.. Whole lively hood stopped . real thief gets away. Help.