Bought a fridge and in under two years the seal broke. Food is spoiling and the fridge runs non stop. I bought the warranty so I thought I was covered. It's been over two months now and we sill have the same issues. I contacted the store where I bought the fridge and warranty from and was told that they warranty is not their issue. I was told delays are due to CoVid. I called Whirlpool directly and they told me they had the parts in stock and could get it to me in 2-3 days but I would need to pay as the warranty is not with them. Over two months of a complete run around. Has to be one of the worst customer service experiences I have ever had. I hope that subbing out warranties to a 3rd party does not become the norm. The seller gets to just blame the warranty company after selling you the warranty!