One of the few circumstance pertaining to [nation wide insurance]. In march 2011, my comprehensive&collision coverage was removed without my consent. I did'nt have knowldege of this until november, 2011. The follow up requested, for reasons why this occurred never transpired. When nation wide added this coverage back they charged me 55.00 towards my january bill. Completey unfair. Nor did they inform me of this charge prior. Wednesday january the 4, 2012. As usual, i was bounced from numerous agents. As i constently requested supervisors, i was denied over and over, given wrong ph. No. For suggested contacts etc.. If possible, i would like the phone calls retreived for review transpiring from january 4, 2012. For assement these records should be taken into consideration in implementing the quality service and curtisey, not exmplified from many agents at nationwide. [protected]. My premiums consistly increases. As the contrary when subscribed for a few years.