We are the VLCC customer for a long time. But last time we visited your preet vihar centre, they told us that due to year end policy company will not redeem points. Yesterday we have visited the same centre to confirm our points and redemption policy. They informed that we have 600 points and we can to reedem full points if we want on a service which cost more than points we have. So today we again visited there for hair cutting, eye brow and upper lips, Today they said that company have new policy that a customer can only redeem 50% points of there all points in one time. Also the receptionist there have no manners of talking. I ask you that every time we visited this centre they told that company policy is changed. Is it true that VLCC as big brand changes their policy so frequently... We have very bad experience with VLCC preet vihar.