I ordered online from Digital River Inc./Aiseesoft software, Hopkins, MN 55343 http://aiseesoftsoftware.com [protected] 9/03/2019 I purchased FoneLAB to recover lost text messages from an Android Samsung Note 7 phone. I was offered a TRIAL of the product and I selected that option to try it. I went through all the motions but it would not download. I called support and they told me there was a glitch in the TRIAL program and I would have to buy the product for $49.99. They assured me if the product would not work for me that I would get an immediate refund. I downloaded the product and waited for the registration code that is needed to proceed. Once I got the code I went through the steps of trying to recover the lost data but it would not proceed. It continued to take me back to the step for entering the code over and over again. I did everything possible to get it to work and then called support. I was told tech support was not available so I told them to issue a refund. They told me they would contact their accounting department and I would see a response in the next 3 days. Instead I began getting harrassing emails throughout the day telling me they haven't decided if they want to refund my money. I explained to Aiseesoft that their software couldn't help me and I no longer had it installed, they ignored me and asked me other questions that were totally irrelevant to my getting the refund. They kept asking for more information which I have provided all of it. I have not received a refund since my the last request for information was sent on 9/03/2019. I only continue to get these harassing emails. They have 30 day trial but it clearly said on their website that if you're using the trial you could not recover files and could preview pictures. Their advertisement says they can recover my data in 3 steps. They are running misleading advertisements among their affiliates.