I applied for Youth Accounts for my 3 children and submitted all required documentation. Except for one of my children, they activated all the accounts. For that one account I was told by Phumzile at FNB Inidivual KYC Centre that I needed to submit his birth certificate. Except I had already submitted it 3 times. I then re-sent it a further 2 times but have not had a reply from her in 3 weeks and his account is still blocked. The accounts were initially approved at the end of May 2021, then suddenly they needed further documents in July (although I had submitted all FICA documents as requested in May). Despite re-sending them numerous times they have kept his account blocked and have not replied to my numerous emails for 3 weeks. REF Numbers [protected] and [protected]