I ordered flowers on a Thursday afternoon, to be delivered to the funeral home before Saturday. The flowers never showed up. This florist advertises as a local florist. It is not. The customer service is without a doubt the worst I've ever experienced in my lifetime. I called Monday and the fellow who answered the call simply said they would verify whether it was delivered or not and precede from there. I said how long until I could expect to hear something. He said 2 or 3 days. He seemed to be rushing me off the phone by his abrupt responses. I hung up and then decided to call him back. He answered and I ask how he was going to verify whether they were delivered, since no one ever signs for flowers. He said he would check with the florist who was supposed to deliver them. I said, you're not the florist who delivered them and he said "No". He said they were not local. I told him his advertising is false, because it appears to be a local florist. The listing online said "Amy Florist, Owensboro, Family owned". This is definately a scam!