Flowers were never delivered to funeral location. Upon calling ftd, they couldn't tell me anything. They couldn't even tell me what business was supposed to deliver the flowers. The representative said they would do an investigation but he also said FDD would never get back with me to find out the results of the investigation. They protect the incompetent vendor that they contracted with via their "privacy policy" but screw the customer. They owe me more than just a refund.