I purchased flowers from ProFlowers for my wife's birthday. That was a surprise, so I wanted them to deliver those to her office. When I received a message stating that flowers had been delivered, I called my wife. She said that she just received the box. When she opened the box flowers were dead! It seemed like they were out of water for a long period of time. I contacted ProFlowers customer care and their rep answered the phone. He tried to be nice and offered an exchange. I said that I don't need an exchange, because they ruined my surprise and I don't want to deal with them anymore. They said that there will be a refund, but I need to be patient. They actually forgot about the money and sent us flowers again. Those were dead too. Very poor service.