Called for service to my basement floor drain on 03/03/2019, as the water level had risen, but had not crested over onto the concrete floor - so I knew it was backed up and needed to be cleared. Technician arrived at 10am and assessed the problem & some other work and questions I had inquired about. When he proceeded to unclog the drain he ran into a lot of gravel & ran the line about 1 foot. He put his hand in the drain and felt the gravel and said that it felt like the pipe may have collapsed and he did not wish to break his line. So needless to say, my problem was not solved & $365.00 later I still have a backed up floor drain. Called the Dayton office and reported the situation, asked for a Supervisor to get in touch with me and requested to have my invoice and all estimates emailed to me. Dayton office called me back & told me Supervisor looked over paperwork, read what tech had reported and told there was nothing else they could do for me except call back when I was ready to have the $5271.00 job performed to fix my issue. On 03/04/2019, I called Roto-Rooter & got an appointment for them to come out and give me a 2nd opinion on the drain, needless to say, 30 minutes later my drain was unclogged (at a much cheaper price & 6 month guarantee) & on the condition he would have came back with a camera if he could not unclog the drain and no charges would be remitted if he didn't unclog it. Now my question for your company who blatantly gave me a bad advice on what was happening with my drain, didn't offer to take pictures & charged me for a service that was solvable, but did not solve it.