1 Aug, 2021 → by ClaimboUser177083
Flights cancelled/ not responses
1
I have booked a flight from newcastle uk - montego bay jamaica booking number [protected] My flight had four stop overs to which three of them had been cancelled or rescheduled all at different time scales/dates, this made me lose confidence in kiwi to which I decided not to travel with them and asked for a full refund. This was ignored and I was offered unacceptable refund amount of €90 of the £385 I had paid, or refunds of vouchers to all the different airlines to which I would never have used or to pay nearly double amount to get new flights sorted. I explained again I wanted a full refund due to lack of confidence of there services and to this I received no responces at all. The date has now passed and etickets have been sent to me regardless that the last trip is still cancelled and no response still. This is unnecessary to ignore a customer and disproportionate to leave me to feel let down