On September my husband and I bought two flight tickets from Santiago de Chile to San José, Costa Rica, and one week ago, after the flight was confirmed and that we booked several hotels and even rented a car for the trip, we got an email from One Travel saying that our itinerary with Copa Airlines didn't exist anymore. Two days after this we got a second email offering an alternative itinerary, which was definitely much worse than the original (departing much after, and returning with a scale of 6 hours in Panamá). The email said we had to wait for a call that never came, so we decided to call One Travel instead to resolve the situation. The answer from three calls was "the system is not working, we will call you back", which of course never happened. I need One Travel to respond calling us and/or offering an itinerary similar to the original, especially regarding the returning flight (scale of two hours maximum, as we are travelling with a baby who won't tolerate 6 hours in an airport). Plus: this is just NOT the flight that we bought. I'll be waiting for One Travel to respond or I'll have no other choice but to complain in social media. Thank you. María Booking number: [protected] Name of the person who booked: Gonzalo Vial Fourcade Copa Airlines departure flight #726 Copa Airlines returning flight #392 Booking date: September 29th of 2020