Hello, I Dimitar Tsonev and my friend Desislava Stratieva booked a flight on 4/12/2018 London to Manila with Air China. Tickets number [protected] and [protected]. On 24/01/2019 we have received an email that our connecting flight CA179 from Beijing to Manila was changed from 18:40 to 20:00. March 2019 we started planning our holiday in the Philippines and we booked a ticket from Manila to Puerto Princesa for 3:45 AM. We supposed to arrive in Manila at 00:00 AM. So we have had enough time to catch our flight Manila to Puerto Princessa Flight number 5J641. Unfortunately, when we arrived in Beijing our nightmare started. Our flight had delayed with 4 more hours. So we actually departure at 00:03 and we arrived at 03:53 AM. There was no explanation. No one form AIR CHINA staff was speaking English. They couldn't understand us.There was no explanation, no customer service, no food or water provided, no apologies. Can you imagine how frustrated, how stressful we were and how horrible we started our holiday? We missed our flight from Manila to Puerto Princesa and that cost us additional £100 each. This was the worst way we could have started our holiday and we blame only Air China for this. No apologies or any sort of compensation was provided. Going on holiday in the Philippines need to be well planned and budgeted. So this was very upsetting for us realising that we don't have enough money to enjoy our holiday. I am absolutely disgusted and so upset that I've paid more than our budget and that makes a very unpleasant beginning of our holiday. I would like from Air China to cover our expenses for the additional flight that we have booked on the day of arriving in Manila this is £200 for both of us. Please find attached our flight tickets and all the information that you might need to investigate our case. Kind regards. Dimitar