29 Oct, 2019 → by ClaimboUser352977
flight delayed and no connecting flight was given to destination

1

I have booked a flight from Bangalore to Prague via Sharjah on October 20 2019, 4:30 am IST, at Bangalore itself my flight G9497 from Bangalore to sharjah got delayed by 3 hours, i had connecting flight (G9582) from sharjah to prague which was departing 7:45 am Oct 20 from sharjah, they layover time was only one hour. since my flight was delayed BY 3 hours at bangalore, my flight to prague was missed, there was no proper information given by airlines when asked in banglore, when i arrived at sharjah, upon checking with airlines it was said that there is no flight to Prague for next two days, i have struggled fro two hours to talk with airline helpdesk people, no proper information was being given, they were making to wait almost 700 passengers, everytine i went to talk to them they told to come after 2 hours, finally third time when i lost my temper i went and blasted a guy from airlines, finally he gave me two options one is to stay at sharjah for two days, and they are not sure of given transit hotel, since i was travlleing alone, i could not take risk of staying at airport for two days, second option was to fly to Vienna from sharjah, there was a flight at 5:30pm (Sharjha timing) . From Vienna to Prague, self travel . no transportation was given . I opted for Sharjah to Vienna travel, from Vienna i have booked my own ticket to Prague which costed me 15000 inr, inclusion of luggage, since air arabia was giving 40 kgs baggage limit. But the airlines which i booked from vienna to pargue was allowing only 30 kgs of limit, i have paid fro extra 10 kgs . Air arabia was so reckless to provide flight to destination, staff were not much helpful, i have pre booked meal from the flight Sharjah to Prague, no food was given in the trasit flight to vienna.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Air Arabia you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.