29 Oct, 2019 → by ClaimboUser352977
flight delayed and no connecting flight was given to destination
1
I have booked a flight from Bangalore to Prague via Sharjah on October 20 2019, 4:30 am IST, at Bangalore itself my flight G9497 from Bangalore to sharjah got delayed by 3 hours, i had connecting flight (G9582) from sharjah to prague which was departing 7:45 am Oct 20 from sharjah, they layover time was only one hour. since my flight was delayed BY 3 hours at bangalore, my flight to prague was missed, there was no proper information given by airlines when asked in banglore, when i arrived at sharjah, upon checking with airlines it was said that there is no flight to Prague for next two days, i have struggled fro two hours to talk with airline helpdesk people, no proper information was being given, they were making to wait almost 700 passengers, everytine i went to talk to them they told to come after 2 hours, finally third time when i lost my temper i went and blasted a guy from airlines, finally he gave me two options one is to stay at sharjah for two days, and they are not sure of given transit hotel, since i was travlleing alone, i could not take risk of staying at airport for two days, second option was to fly to Vienna from sharjah, there was a flight at 5:30pm (Sharjha timing) . From Vienna to Prague, self travel . no transportation was given . I opted for Sharjah to Vienna travel, from Vienna i have booked my own ticket to Prague which costed me 15000 inr, inclusion of luggage, since air arabia was giving 40 kgs baggage limit. But the airlines which i booked from vienna to pargue was allowing only 30 kgs of limit, i have paid fro extra 10 kgs . Air arabia was so reckless to provide flight to destination, staff were not much helpful, i have pre booked meal from the flight Sharjah to Prague, no food was given in the trasit flight to vienna.