I had a round trip flight from Los Angeles to Valencia (eDreams booking reference: [protected]), with cancellations in both the outbound and return flights. The outbound flight was: Los Angeles -> Madrid -> Valencia (07.20.21). The flight from Los Angeles to Madrid was cancelled, and a new flight was booked a day before (07.19.21) without giving me any options. Additionally, my connection flight was not adjusted. I tried to contact eDreams multiple times without success, by chat and by phone. They tell you that they can only solve changes in booking by phone, but they never pick it up. When they do, after over an hour of waiting time, they send you to 'another department', where the waiting starts again. It is impossible to contact them, and the system seems designed for it. I have read complaints of people waiting 7 hours without success. This is immoral and not fair to the customer. Contacting the airline does not help either, since only eDreams is allowed to manage your booking. In the end I had to stay in a hotel to get my connecting flight the following day. Fine. Even if they should have covered for the hotel I decided it was not that big of a deal. The big deal came on the return flight though. I had my return flight (08.15.21) via London: Valencia -> London -> Los Angeles. My flight from Valencia to London was also directly cancelled, this time without any other flight being booked and of course no alternative offered to me. A refund was issued (at least) but again I could not reach them to ask for an alternative flight. Since the flight from London to Los Angeles remained operative (see picture attached), my only option was to book another flight from Valencia to London to get to the second flight. Although the status of the flight was ok in the eDreams booking, when I arrived in London however, I was denied boarding by the airline because I did not show up as a passenger anymore. The airline could not do anything because that was the competence of eDreams, and I was no longer booked for the flight, even if the eDreams webpage said so (I was also not notified by any means about that change). The airline could not book me back in as only eDreams was allowed, and they could not contact them either. I had to buy a new flight from London to Los Angeles right there, since I could not even get out of London because I was supposed to be just on transit. This of course cost me more than the total original trip (1174.07 GPB or 1635.04 USD, see invoice attached). I request a refund for the extra flight from London to Los Angeles that I had to buy, at a much higher cost than expected (see invoice), which depleted most of my savings. It is the least they can do for all the trouble I experienced. I will not even ask about the issues on the outbound flight and the hotel I had to buy, but please do compensate for the extra flight.   Thanks for your understanding Saray Soldado Magraner