24 Jun, 2019 → by ClaimboUser96399
flight cancellation (uncommunicated)

1

18/05/2019 EgyptAir MS725 at 10h05am I have booked a return flight Brussels-Cairo-Brussels. The segment from Cairo to Brussels was scheduled on 18/05/2019. To our surprise the flight was cancelled and we were scheduled to the flight of the 19/05/2019. We were not contacted in anyway by the airline to inform us of the change nor did it appear on the airline's website. We received the usual links for our online check-in on 17/05/2019 and got our boarding passes to discover the change in the hour of the flight and most importantly the change in the DATE/DAY of the flight. None of the 24/7 numbers were working (1717 or [protected]) and when they finally connected it was an auto message indicating that they are only available between 8am to 8pm (not 24h). When contacting the airlines and complaining they said we called yet could not provide info on when, who or why did they not leave a voice message, send an email or sms when no one answered the phone, or even have the curtsy of calling again.
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