Scammed me out of $1000 on a flight. Due to covid, had to reroute. I couldn't get hold of anyone on the phone. Was asked to sign up for "priority" contact service (big fee per passenger - what BS). I mailed on the contact form and never got a response. Turkish Airlines allows free, full money back cancellations, but GoToGate just allowed the time to elapse and never cancelled the flight or refunded me or responded to my mail. They hold all the flight details so you can not cancel the flight yourself.