My name is Gertrude Pimentel, phone number is [protected], email [protected]@yahoo.com. On June 13, 2021 I waited in line to check in over 2hours, and when I finally go inside the plane, we waited inside the airplane for almost 2 more hours waiting for passengers that were still waiting to be check in. I'm very disappointed with the service that I received that day. Gertrude Pimentel