My family tree has hundreds of multiple duplicates making the family tree unmanageable. I reached out to customer service email and got a reply from Mark, " I am sorry to hear about the issue you are having".."if you have any further questions, please feel free to reply". After 2 more emails, " you have to delete duplicates." Terrible program, and you can get most of the research free on line, so no big deal. Get your own program many are free, like Brothers Keepers, I will not be renewing!!