We purchased a 2012 pre-owned Infiniti from Toyota of Richardson in December 2013. The extended warranty salesman, Gary Lowe, asked if we would like to purchase an “extended warranty” for our car. I specifically asked him if this warranty would start when the factory Infiniti warranty expired. He said yes! I paid an additional $1,361 for an extended 3-year warranty. Last week, our windshield cracked for no apparent reason (it was parked in a parking lot at the time). In checking with our factory Infiniti warranty, I found that the basic warranty had expired in March 2016 so I called Toyota of Richardson to find out whether their “extended warranty” had glass coverage. It didn’t but I then found out that our “extended warranty” did not start in March 2016 as the salesman had told me but their warranty actually started on December 2013 when we purchased the car and would expire in December 2016 and not March 2019 as we were told. This means that we paid $1,361 for a warranty that lasted only 9 months, not the additional 36 months as promised. What fool would pay $1,361 for a warranty for 9 months when they had a factory warranty during this same period unless they were lied to? Even one of the managers, Noreesh, mentioned that it would not make any sense but he refused to do anything about it. If they we were willing to screw me over for $1,361, imagine what they would do to you when you purchased a new or pre-owned car!