After making my initial purchase on march 27th I have finally received my filters june 10th!!! This was after a number of emails asking where my filters were. First response was the filters were special order and they would be delivered at the beginning of may!!!. Why did you not tell me this upfront!!! After still not receiving them I wrote again. They wrote back and offered me a refund. I did not want a refund just the filters. They finally came june 10th!!! New name for the filterfast should be: quick to charge, slow to deliver, Probably my worst online purchase ever.