At 9 am they say 2 hours for her meds. I go to the window at 11: 40 now it's not ready!!! They tell me another hour. It take 45 mins for her to finish being on hold to tell them to fill her script. This is your common events all the time at the Westfield CVS on Elm street I go to Holyoke CVS no problem ever in the many years of going there. Westfield all the people who I talk to about how is there experience with going there said that they left to go to another pharmacy!!! Thanks you need to know when a store is so non customer friendly with the clients and they just don't care to be professional!!! My wife has screws and rods in her back and she says she gets treated like she is a drug addict just trying to get her monthly script My name is Edward Foley my phone # [protected] if you have any questions Thanks She has make a complaint in the past and it didn't change anything