2 Jul, 2021 → by ClaimboUser141895
Fight # 3243 from Las Vegas to Oakland California
1
Hi, my name is Clinton Coleman # 22IDZ3, and I was on flight # 3243 on June 24th, 2021, leaving from Las Vegas to Oakland CA. However for the first time I had a horrible experience on Southwest, first I had to cancel my plans that I had made in Oakland California for the June 24th, 2021, due to the fact that the plane set on the run way after we boarded for over an 1 hour, due to the fact that another plane are 2 had cancel their flights, which took about 30-45 min for them to load the plane. Then once that we done the plane to completely full, then the pilot states that we have to wait a little longer per they have to make sure that all the bags form the cancel flight was on board, so that was another 20 min or more, once that was done. The pilot got back on the speaker and said that we need to get more fuel because to plane was to heavy, and that we would take longer to get to Oakland due to the amount of people and luggage that we have on board again she states that the plane in very heavy of which at that time I was really scared. then once all that was over was started down the runway, and stopped again the pilot comes on the speaker again, and states we have to much fuel that we have to stop to burn some fuel off, that touch maybe 10-15 mins, once that was done we started down the runway again, then the plane stopped again this time the pilot said nothing we just sat there for about 5-10mins, then we finally started down the runway and finally took off, I love flying Southwest but this last experience scared me, and I lost money due to having to cancel my plans that where paid for. I would really like if someone could call be back or email regarding this experience. Clinton Coleman [protected] email: [protected]@gmail.com